Help Center

After you book, you get an email with your booking link. Your booking is not confirmed until you pay online on that page, by PayPal or card. A booking that is not paid in time is cancelled.

If your driver hasn't arrived within 15 minutes of the scheduled time, contact us immediately via WhatsApp. We'll assign a replacement driver right away or provide a full refund. Your safety and convenience are our top priority.

Yes, all prices are fixed and shown upfront before you book. There are no hidden fees, no surge pricing, and no negotiation needed. The price you see is the price you pay, in US dollars, online by PayPal or card.

Yes. Cancel on your booking page, or tell us on WhatsApp, at least 48 hours before your pickup time, and we refund your online payment in full. Cancellations less than 48 hours before the pickup may be subject to a cancellation fee.

We take all complaints seriously. You can report an issue directly from your booking tracking page, or contact us via WhatsApp. We investigate every report and take appropriate action, including removing drivers who don't meet our standards.