How you pay

You pay online when you book, with PayPal or with a debit or credit card through PayPal, in US dollars. The price shown when you book is the price you pay.

You can also pay by card, Apple Pay or Google Pay on our card payment page, handled securely by Stripe.

When your pickup is confirmed

A booking is confirmed as soon as it is paid online. Until then it is not confirmed. A booking that is not paid within 1 hour of booking, or by 1 hour before the pickup if that is later, is cancelled, and nothing is charged.

If we have to cancel your pickup

If we ever have to cancel your pickup, we tell you as soon as we know and refund your online payment in full.

If you cancel

Cancel on your booking page, or tell us on WhatsApp, at least 48 hours before your pickup time, and we refund your online payment in full straight away. If you cancel less than 48 hours before your pickup, please WhatsApp us: a cancellation fee may apply. We will tell you the amount and refund the rest.

If you need to change your booking

You can change the time, flight, number of people, child seats, hotel and your details on your booking page, up to 12 hours before the pickup. If a change costs more, you pay only the difference, by card. If it costs less, we refund the difference straight away.

If your flight changes

Change the time on your booking page, or tell us on WhatsApp as soon as you know, so we can move your pickup to the new time. Less than 12 hours before the pickup, please WhatsApp us.

How refunds reach you

We send refunds through PayPal to the card or PayPal account you paid with. It can take a few days to show on your account. PayPal also emails you when a refund is sent.

If you paid on our card payment page (Stripe), the refund goes back to the same card.

Unpaid bookings

A booking that is not paid in time is cancelled by itself. Nothing was taken, so there is nothing to refund.