Help centre
Frequently Asked Questions
Transfers, tours, property, concierge — the questions we get asked most, answered plainly.
Yes. We run meet-and-greet airport transfers from Sharm El Sheikh International Airport (SSH) to Naama Bay, Nabq, Sharks Bay, El Sokhna, Dahab, and Cairo. Book from the Arrival form on our homepage — your driver will wait in Arrivals with a SharmConnect sign.
Yes. We deliberately do not list nightclubs, bars, booze cruises, casinos, or mixed-nude beaches. Every excursion, service and property is family-appropriate so you can book without worrying about what you'll find.
Yes. Every tour on the Excursions page includes hotel pickup from any Sharm hotel in Naama Bay, Nabq, Sharks Bay, Hadaba, or the Old Market area. Pickup times and exact stops are confirmed by WhatsApp the evening before.
Our website displays prices in USD, EUR, GBP and EGP — switch currency in the top menu. Card payment is processed in USD. Cash on arrival is accepted in USD, EUR, GBP, and EGP for most transfers and tours. Property deposits and concierge retainers are usually taken by card.
Excursions and transfers: a deposit secures the booking, balance is paid to the guide/driver on the day. Real estate: enquire first, viewings are free. Concierge: quoted per job, paid once the work is scheduled.
All our drivers speak conversational English. Tour guides on Ras Mohammed, Mt Sinai, Colored Canyon, and cultural tours are certified English-speaking guides. Let us know if you need Arabic, Russian, German or Italian — we can usually arrange it with notice.
Yes. Non-Egyptians can legally own apartments and villas in Sharm El Sheikh under the 1996 Real Estate Law (up to 2 properties, max 4,000m² combined, held for 5 years before resale). We only list properties with clear title and help coordinate lawyer, notary and utilities.
Naama Bay, Nabq Bay, Sharks Bay, Hadaba, El Pasha, Ras Um El Sid, Montazah, White Knight, Old Market (Sharm El Maya), Sahl Hasheesh, and Dahab for excursions. We can arrange transfers and excursions in Marsa Alam and El Gouna on request.
Transfers and tours: free cancellation up to 24 hours before pickup, full refund. Inside 24 hours: 50% refund. Concierge jobs already in progress are non-refundable. Reply to your confirmation email or message us on WhatsApp.
Yes — short-let (weekly and monthly) apartments and villas in Naama Bay, Nabq, and Sharks Bay. Long-let (1-year+) is available for expats and workers. Filter by listing type on the Real Estate page.
Yes. The Sharm resort area (from the airport down to Sharm El Maya) has a dedicated tourism police presence and checkpoints at the road into the city. Mt Sinai and Colored Canyon excursions use convoy routes escorted by tourist police. We only operate in areas currently cleared by Egyptian authorities and FCDO/UK travel guidance.
WhatsApp is fastest: tap the green button at the bottom of any page. We reply within a few hours, usually much faster during Egyptian daytime. You can also email hello@sharmconnect.com or use the contact form.
Still have a question?
WhatsApp is fastest — or send us a message and we'll reply within 24 hours.